INTERNAL ONLY (DCC Employees Only)
We are looking for a Desktop Analyst to join the End User Compute Team, on a full time permanent contract.
The core focus of the role is to provide support for our infrastructure and end user compute environment, including but not limited to virtualisation, storage, backups, and end-user compute devices, such as laptops, mobile phones and tablets.
Do you have good communication skills and enjoy working with a wide range of stakeholders to support and fix their equipment and services
The ideal candidate will have:
1. Experience of how a Service Desk operates and experience of IT Service Management
2. Experience of Desktop Support, good technical knowledge of MS products, operating systems and applications
3. Basic LAN/WAN support experience
4. Knowledge of Active Directory Administration, Azure, InTune, Apple Business Manager
5. You will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides a high quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.
You will need a thorough understanding of ICT service provision and the following skills:
6. Communication skills to keep customers and stakeholders informed
7. Analytical skills to diagnose issues and provide effective solutions as quickly as possible
8. Planning and organising skills, understanding time management
9. Problem solving and decision making skills to determine the best way forward
What we can offer you
Working for Devon County Council has all the benefits that you can expect from a large employer. In return for the vital contribution that you make, we offer:
10. 26 days annual leave per year (rising with length of service) plus Bank Holidays effective from 1 April 2024
11. Membership of the Local Government Pension Scheme - more information can be found on the
12. Access to our confidential Employee Assistance Programme – available 24/7 to support you with personal and work life
13. Flexible working opportunities, including home-working (subject to the needs of the role)
14. Discounts from local and high street retailers through the Devon Discounts scheme