About Us 3173 is a privately owned UK firm of pensions experts with clients throughout the UK, serviced from offices in London, Belfast, Glasgow, Manchester, Birmingham, Bristol and Leeds. The 3173 Group of companies includes Dalriada Trustees Limited (Dalriada) one of the UKs largest professional pension scheme trustee companies. Spence & Partners provides full pension actuarial, consulting, investment consulting and administration services that provide simply smarter solutions for trustees, employers and members and Mantle: reimagines the traditional models of defined benefit pensions administration and actuarial valuation software. About You We are seeking an experienced Contract Business Analyst on an initial 6-month contract based in Belfast. This role will support the delivery of an improved Microsoft Dynamics 365 CRM and contribute to a wider portfolio of business and technology change initiatives across 3173. Working closely with stakeholders across Sales, Marketing, Operations, Technology, and Compliance, you will play a key role in shaping requirements, improving processes, and ensuring that the CRM and associated change initiatives deliver tangible business value. The focus is on enabling efficient lead management, high-quality data, scalable workflows, and strong user adoption. This role is well suited to a contractor who enjoys bringing structure to ambiguity, operating in fast-moving environments, and supporting the delivery of core systems during periods of growth and transformation. The engagement is outcome-driven, collaborative, and delivery-focused. This role requires two days per week onsite in Belfast, and occasional travel to other UK offices may be required. Responsibilities & Criteria Discovery & Analysis Lead workshops, interviews, and discovery sessions to identify business needs, pain points, and opportunities for improvement. Analyse and map current-state processes and data flows, documenting issues and constraints. Design and map future-state processes and workflows aligned to best practice and 3173s operating model. Requirements & Design Produce clear, high-quality functional requirements, user stories, acceptance criteria, and supporting documentation. Translate business requirements into actionable inputs for technical teams and implementation partners. Support solution design by evaluating options against business, regulatory, and data requirements. Proactively identify gaps, ambiguities, dependencies, and delivery risks. Delivery & Validation Work closely with developers, consultants, and project teams to deliver scalable, user-centric Dynamics 365 CE solutions. Contribute to solution walkthroughs, design reviews, and governance forums as required. Define test scenarios and support User Acceptance Testing (UAT), documenting outcomes, defects, and decisions. Ensure feedback is captured, prioritised, and addressed in a structured manner. Change & Adoption Support user adoption through clear documentation, stakeholder engagement, and contribution to training materials. Champion continuous improvement and user experience throughout the delivery lifecycle. Communicate progress, risks, and decisions clearly and professionally to stakeholders. Support wider change-management activity across the portfolio where required. Required Experience & Profile 35 years experience as a Business Analyst or consultant, ideally within CRM, digital transformation, or operational systems. Experience within the pensions industry (preferred) or financial services. Strong experience working with Microsoft Dynamics 365 (Sales) or another enterprise-grade CRM platform. Solid understanding of data models, workflows, automation, integrations, and user roles. Proven ability to operate effectively in environments with evolving requirements and multiple cross-functional dependencies. Comfortable working autonomously while collaborating closely with technical and non-technical stakeholders. Strong communication, documentation, and facilitation skills. Delivery-focused mindset with a pragmatic, structured approach to problem-solving. Applying with a disability or long-term health condition? As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. As part of this commitment, we guarantee to automatically interview anyone with a disability who meets the minimum criteria. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further please call and ask to speak to a member of the People & Culture team.