Position Responsibilities
* Demonstrate effective relationship-building skills by increasing deposit solutions, proactively identifying customer needs, and generating interest in relevant solutions and services through referrals.
* Perform transactions in accordance with Bank policies and procedures with a high degree of accuracy.
* Provide friendly, yet professional customer service to both external and internal customers.
* Handle all aspects of teller transactions, including checking and savings transactions, loan payments, account inquiries and research, issuing official checks and money orders.
* Check night depository bags and record proper information on the bank's forms.
* Perform duties necessary to service Safe Deposit Boxes.
* Possibly perform daily balancing of the coin machine.
* Efficiently perform end-of-day teller balancing and resolve discrepancies.
* Ensure the office and workstations are prepared for the workday.
* Represent the Bank professionally and uphold its values in all interactions.
Employee Responsibilities
* Recognize and demonstrate the Bank's Core Values, fostering an inclusive, respectful, and ethical work environment.
* Support mutual goals, contribute to team efforts, and manage resources responsibly.
* Strive for continuous self-improvement and high-quality work.
* Uphold confidentiality and privacy of customers.
* Communicate with honesty, respect, and candor.
* Trust and empower colleagues, hold each other accountable.
* Maintain knowledge of services and compliance regulations.
* Adhere to Bank Security procedures and work within procedural limits.
* Perform any other tasks or projects assigned by the supervisor.
Position Qualifications
* High School Diploma required; prior customer service experience preferred.
* Excellent organizational and communication skills.
* Proficient in computer applications (Windows, Word, Excel).
* High attention to detail and a positive attitude focused on customer service.
Physical & Environmental Aspects
* Ability to stand or sit for long periods.
* Work primarily performed in an office environment with frequent travel to customer locations.
* May operate office equipment and use a personal vehicle for client visits, possibly in customers' residences.
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