Job Role and Responsibilities
The role involves answering the majority of incoming calls to the hospital, ensuring they are directed to the correct persons or departments. You will also manage emergency phones and alarms.
Work is based on a 6-week rota, which includes lone working and weekends.
Key responsibilities include:
1. Customer care and answering calls
2. Operating DECT phones
3. Handing out keys
4. Being the first point of contact for hospital, clinic, or ward inquiries
5. Operating switchboard equipment and handling emergency calls
Essential Skills and Qualifications
Good telephone manner, IT literacy, and excellent communication skills are required.
About Bedfordshire Hospitals NHS Foundation Trust
We serve a population of approximately 700,000 across Bedfordshire and surrounding areas, with two hospital sites in Bedford and Luton offering services such as A&E, maternity, and paediatrics.
Additional Information
Joining our friendly, high-performing Trust provides access to high-quality training and career development. Our state-of-the-art facilities support cutting-edge healthcare.
Please note applications may close early if sufficient applications are received. All new staff undergo a six-month probation period. Travel between sites may be required.
Review all attached documents to understand job requirements. For more details or informal visits, contact:
* Name: Sarah Norman
* Job Title: Assistant Telecoms Manager
* Email: sarah.norman@bedsft.nhs.uk
* Phone: 01234792631
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