Job Description
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service.
Coordinating the advice service
1. Manage the practicalities of the advice session and ensure adequate staffing and resources.
2. Coordinating the advice sessions and making sure this runs smoothly
3. Ensure all relevant policies and procedures are followed during the advice session
4. Provide an appropriate level of support to the client services receptionist
5. Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions
6. Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer...