Job Title
Customer Facing – Front Desk Administrator
Location
Victory House, Brighton and Angel Court, London
Job Type
Full-time (37.5 hours week), Permanent
Salary
£30,000.00 plus benefits
Role Overview
We are looking for a polished, professional, and highly organised Corporate Receptionist to serve as the first point of contact at our corporate office. This front‑of‑house role is essential in delivering a warm, efficient, and seamless experience for clients, visitors, and employees.
Key Responsibilities
* Provide a consistent and professional front‑of‑house experience for all staff, clients, and visitors
* Warmly welcome guests, manage sign‑in/sign‑out procedures, and issue appropriate visitor and staff passes
* Handle service‑related issues discreetly and efficiently to ensure a smooth and positive experience
* Maintain a clean, organised, and inviting reception area that reflects the company’s standards
* Liaise with catering, cleaning, and maintenance teams to ensure readiness and smooth daily operations
* Monitor and maintain safe working practices across all front‑of‑house areas
* Regularly check ServiceNow, assigning and closing job tasks as appropriate
* Manage car park allocations, maintain spreadsheets, and respond to related queries
* Manage meeting room bookings via the internal booking system
* Maintain and regularly update key operational records including contact directories, car park allocations and access card registers
* Collaborate with facilities and security teams to ensure smooth day‑to‑day operations, report and follow up on maintenance issues, and support health & safety procedures
* Assist with hospitality arrangements for meetings and events and support onboarding for new employees
* Provide ad‑hoc administrative support to the wider office management team
Skills and Experience
* Previous experience in a receptionist or front‑of‑house role, ideally within a corporate or professional services environment
* Excellent verbal and written communication skills
* Strong organisational and multitasking abilities
* Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
* Familiarity with visitor management systems and room booking platforms
* Professional appearance and demeanour
* Ability to remain calm and composed under pressure
* A proactive, service‑oriented attitude with strong attention to detail
Benefits
* 25 days holiday, increasing with length of service; option to buy or sell
* Bupa health insurance as a benefit in kind
* Enhanced pension plan and life insurance
* Annual performance‑based bonus
* On‑site gyms or local discounts where no on‑site gym is available
* Various other benefits and online discounts
EEO Statement
Bupa is a Level 2 Disability Confident Employer. We encourage applications from all backgrounds and aim to provide reasonable adjustments for disabled applicants throughout the recruitment process. We are also committed to diversity and inclusion across all levels of the organization.
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