Business Unit: Business Banking, Business Direct Salary Range: £23,500 - £27,000 per annum DOE red-hot benefits Location: Hybrid with occasional travel required to a hub Contract Type: Permanent Our Team We are searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you! We are looking for highly motivated individuals to provide a best in class, tailored made experience to our small business customers. But don’t worry, we will coach, support and encourage you to develop the skills you need. What you’ll be doing Providing a fantastic customer experience, you will be the first point of contact for prospective and existing customers. Always providing professional and personable service for customers, taking ownership of queries and requests. Having meaningful conversations with our customers, you will identify their needs and introduce the right products and services that will benefit them. Contributing to the teams overall business objectives, in particular supporting and educating our customers on our digital proposition. Maintaining and demonstrating high degrees of data quality and accuracy. Ensuring all policies, procedures and FCA banking regulations are always adhered to. We need you to have A genuine passion for customer service and willingness to go the extra mile in order to ensure a brilliant customer experience. Good organisational and administrative skills, ensuring all tasks are complete within required timescales. Strong verbal and written communication skills. A desire to continually broaden your knowledge and share best practices with your team. Ability to understand and follow policies and procedures to ensure we keep the Bank and our customers safe. It’s a bonus if you have but not essential Previous financial and/or call centre experience. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And theres no waiting around, youll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, well need you to confirm you have the right to work in the UK. If youre successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – well ask for six years of regulatory references, and once in the role, youll be subject to periodic employment checks.