The Document Production (DP) team provide document production services to TLT's legal and non-legal teams. DP forms part of TLT's Managed Legal Services, and acts as a service centre for the wider business.
This role will work closely with wider colleagues in Knowledge Management and Business Development.
Please note, this is a part time role, working 22 hours per week. This is also an evening position, working hours between 4.30pm-9.00pm Monday-Thursday and 5.00pm-9.00pm Friday.
Flexible Working
At TLT we have launched a progressive fully flexible working approach. This approach means that as a Firm we empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work life balance of our people.
The Role
Although this a remote role, attendance will be required at a local TLT office for training, team meetings and appraisal.
As a Document Production Specialist, the role will include:
* Producing and amending, with speed and accuracy, correspondence, faxes, attachments and complex documents such as reports, deeds and agreements.
* Responsibility for the Firm's central precedent and policy library, liaising with precedent co-ordinators and policy holders to ensure all documentation is kept current.
* Creating and amending complex PowerPoint presentations and Excel spreadsheets.
* Transcribing large volumes of dictations quickly and accurately.
* Converting PDFs via conversion software or by copy typing.
* Applying TLT house style to non-TLT or converted PDF documents.
* Completing forms using Laserforms software.
* Editing, merging, redacting and/or securing PDF documentation.
* Cleaning and removing hidden metadata from TLT documents.
* Creating and amending Visio diagrams.
* Assisting with the management of our central precedent and policy document libraries.
* Performing mail merges and assisting with mass mailings.
* Undertaking finishing duties such as electronically filing documents, photocopying, scanning, binding and printing.
* Troubleshooting and providing expert technical advice.
* Designing documents using TLT branding guidelines.
* Answer telephone calls in a prompt and professional manner and take and pass on clear and concise messages.
* Supporting team members in times of low resource and/or heavy workloads
* Using and updating the work management system to provide transparency to DP clients on the progress of their work.
* Thoroughly complete the workflow system for each job undertaken.
* Ensure documents are produced within the required timescales and flag with your line manager should you foresee any potential delays.
* Proofreading and quality checking all work to ensure it is accurate, consistent, adheres to and meets the firm's standards.
* Staying up to date with current technology and actively learning new software and other tools to maintain an advanced level of knowledge in Microsoft Office and other Firm software.
* Monitoring the DP Inbox in the absence of DP Team Leader or Technician.
Knowledge, Skills and Experience
* Previous experience within a professional services environment would be beneficial.
* Strong communication skills (both oral and written), a good telephone manner and client service ethos are essential.
* Demonstrated excellent written and oral communication skills with the ability to clearly and accurately convey information.
* Outstanding organisational skills with the ability to be flexible in managing tasks and workload on a daily basis.
* Excellent attention to detail.
* Ability to work using own initiative and as a team member, maintaining a professional positive attitude at all times is essential.
* Excellent knowledge of the MS Office suite including Word and Outlook, Excel and PowerPoint.
* Previous experience working with Visio would be beneficial.
* Experience of using track changes is essential.
* Previous experience working with legal or complex documents is essential.
* Knowledge of PDF creation and amendment software would be beneficial.
* Knowledge of version control in a document management system would be beneficial.
* Previous experience with case management systems, particularly SolCase would be beneficial.
* Training in TLT house style, advance MS Office skills, Visio and other required software will be given.
Your Team
The Document Production (DP) team provide document production, amendment, finishing and trouble-shooting services to TLT's legal and non-legal teams.
The DP team is part of Managed Legal Services (MLS), a shared services group responsible for providing legal and administrative services to TLT. The DP team provides daytime and evening services, between the hours of 9am and 9pm working mainly for internal clients but occasionally for TLT's own clients.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT’s successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards.
Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success.
In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT.
Our Benefits
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.