We are seeking an experienced and driven General Manager to provide strong leadership and operational oversight for key specialty areas within the Division. Reporting to the Deputy Head of Operations, you will be responsible for strategic planning, service delivery, financial performance, workforce leadership, and continuous improvement across your designated services. As a senior member of the Directorate Management Team, you will work closely with clinical and corporate colleagues to ensure the highest standards of patient care, safety, and performance. You will also contribute to cross-organisational and system-wide transformation initiatives.
Main Responsibilities Leadership & Strategy Lead the operational and strategic development of designated specialties within the Division. Develop and deliver business plans aligned to Trust priorities and the Integrated Business Plan. Promote innovation and share best practices to improve service effectiveness and quality. Ensure Trust policies and service improvement initiatives are successfully implemented at directorate level.
Service Delivery & Transformation Oversee high-quality, patient-centred services that are safe, efficient, and evidence-based. Lead on service redesign and improvement programmes to enhance clinical outcomes, reduce waiting times, and increase operational efficiency. Interpret national and local guidance to anticipate service demands and develop strategic responses. Performance & Financial Management Ensure services meet national standards, KPIs, and constitutional targets.
Implement systems to monitor performance and develop solutions for underperformance. Manage budgets for specific service areas, support delivery of CIPs, and contribute to divisional financial planning. Governance & Risk Embed a strong culture of clinical governance, patient safety, and risk management. Ensure services meet CQC and licensing standards and maintain robust systems to handle complaints and incidents.
Support the development and implementation of the Divisions annual governance plan. Workforce & Staff Development Lead on workforce planning to ensure the right staffing, skills, and training are in place. Support managers in delivering effective HR practices including appraisals, sickness absence, and staff engagement. Promote a culture of accountability, development, and continuous improvement.
Research, Education & Teaching Promote research, audit, and clinical education within service areas in alignment with Trust strategies. Ensure compliance with mandatory training and promote lifelong learning across teams. Communication & Partnership Working Maintain effective two-way communication within services and with key stakeholders internally and externally (e.g., ICBs, local authorities, universities). Foster collaborative working relationships with clinical leaders, service users, and partner organisations.
Additional Responsibilities Participate in the Trusts senior management on-call rota. Travel between hospital sites (e.g., Kettering and Northampton) as required.