Overview
Join to apply for the Service Delivery Manager - South role at Hiab.
This position is on-site with frequent traveling to other locations in Southern UK. We are looking for someone based in Birmingham, or elsewhere in the Midland area.
Hiab is a leading provider of smart and sustainable on-road load-handling solutions. This role is part of a global organization focused on delivering world-class customer service and continuously improving our service offering.
Main Tasks And Responsibilities
* Ensure safe and efficient service work from both personnel and equipment perspectives
* Accountable for the field service P&L in the region
* Accountable for the services customer experience
* Accountable for the Brand image (workshop, vans, service engineers)
* Accountable for employee engagement and training development
* Responsible for local human resources management and planning
Strategy
* Identify opportunities for service sales based on installed base knowledge
* Develop a close relationship with equipment sales, supporting customer visits when required
* Collaborate with the Service sales team to ensure coverage of all products and promotion of service products
* Develop on-site crane testing offered locally
Operations
* Manage available billable hours
* Ensure ProCare remains profitable
* Focus on equipment types and handover excellence
Training & People
* Drive and develop training for own employees to maintain high competence in our products
* Provide local technical support (first line intervention)
* Lead local development programs for service personnel
* Recruit, train, retain and manage service resources
Education & What You’ll Need
* Suitable educational background in technical and commercial subjects (bachelor/academic level or equivalent through experience)
Working Experience
* Proven leadership in operational service management
* Ability to deliver service business sales and profitability
* Strong business mindset with commercial knowledge
* Service management skills including logistics and spare-parts
Competence And Skills
* Service management skills including logistics and spare parts
* Innovative, customer-focused approach with ability to collaborate with customers, dealers, and other functions
* Technical skills and product knowledge
* System understanding (SAP) and experience with field service systems/tools is beneficial
* Strong leadership with ability to develop high-performing teams and allocate resources efficiently
* Good interpersonal and communication skills; ability to build long-term relationships
* Fluent English
Additional Information
You will be part of a global organization offering diverse tasks and growth opportunities. Applications should be submitted with CV in English by 27.10.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. The recruitment process is coordinated by our HR team part of Hiab Business Services based in Bulgaria. Hiab’s broad portfolio includes premium equipment and smart service solutions.
#J-18808-Ljbffr