3 days ago Be among the first 25 applicants
Location: Manchester City Centre (M2 4PD) potential for occasional cover at our Liverpool Clinic
Hours: Full time (37.5 hours)
Shift pattern Monday-Friday between 7:45am-7:15pm. 1 in every 4 Saturdays
Reports to: Clinic Manager
Join One of the Sunday Times Best Places to Work 2023
Are you a dynamic and people-focused professional with strong leadership and administrative experience? Do you thrive in a fast-paced, patient-focused environment? If so, we want to hear from you.
We’re recruiting for a highly organisedAssistant Managerto support the smooth day-to-day operations of our Manchester clinic. You’ll lead and coordinate our front-of-house and administrative team to ensure an exceptional experience for our patients and clinicians alike.
What You’ll Be Doing
* Acting as a key contact between clinicians, patients, and third-party partners.
* Managing the reception desk and supporting with rota planning, inductions, and team updates.
* Handling clinic logistics: from room scheduling to preparing clinical spaces.
* Coordinating room rentals and managing monthly invoicing.
* Supporting a 5-star customer experience, including resolving minor complaints.
* Assisting with internal referrals, cash handling, and ensuring accurate invoicing.
* Leading departmental meetings and capturing minutes.
* Contributing to business growth by supporting external partnerships and SLAs.
What We’re Looking For
* Supervisory or team lead experience within an administrative or front-of-house setting.
* Background in customer service, ideally within healthcare or hospitality.
* Proven ability to manage operations and support a multi-skilled team.
* Experience handling complaints and complex customer interactions.
* Strong IT and admin skills, including MS Office.
* Confident communicator with a calm and compassionate approach.
* Highly organised, adaptable, and solution-focused.
* Familiarity with healthcare systems or clinical environments.
* Comfortable working independently and collaboratively in a changing environment.
Why Join Pall Mall?
At Pall Mall, we’re proud of our people-first approach.
We offer:
* 25 days annual leave + bank holidays
* Birthday leave
* Pension contributions
* Ongoing training and development
* Flexible benefits platform
* A workplace that lives and breathes its HEART values (Helpful, Empathetic, Accountable, Resourceful, Teamwork)
We celebrate diversity and strive for an inclusive workplace where everyone feels they belong.
Ready to take the next step in your career?
Apply today and help us deliver outstanding care in one of the North West’s most patient-centric private healthcare providers.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Hospitals and Health Care
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