Job Description
Deliver outstanding customer service, offering expert advice on suits, jackets, trousers, shirts, and formalwear
* Conduct measurements and fittings, providing recommendations for the perfect fit
* Drive sales performance, upselling and cross-selling to maximise revenue
* Maintain high visual standards and ensure the concession always reflects brand quality
* Support stock management, including replenishment, size checks, and maintaining stock integrity
* Actively contribute to team targets and KPIs, including conversion, UPT, and average transaction value
* Stay up-to-date with product knowledge, trends, and tailoring techniques
* Uphold Frasers’ and Threadologys’ standards, processes, and operational policies
Qualifications
Passion for menswear, tailoring, and premium customer service
* Previous experience in retail, concessions, or high Street/premium fashion – tailoring experience preferred
* Strong selling and influencing skills, with a track record of achieving targets
* Excellent communication and interpersonal skills
* Confident working in a fast-paced, KPI-driven environment
* Highly organised, self-motivated, and a team player
* Flexible to work weekends, evenings, and peak trading periods
Additional Information
Our Values
* Think Without Limits – Move fast, be bold, and bring the team with you
* Own It and Back Yourself – Take responsibility, master the basics, and drive results
* Be Relevant – Stay connected to our people, our partners, and the planet
Due to high levels of interest, vacancies may close early. We recommend applying as soon as possible.