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REEBOK - Customer Service Executive - German Speaker, Crawley, West Sussex
Client:
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
GB Brands for Reebok is seeking a Wholesale Customer Service Executive for the German-speaking markets - DACH region.
In this role, you will manage day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also monitor shipments and maintain proactive communication with customers to ensure exceptional service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
* Order Management: Accurately enter customer orders and ensure timely processing.
* Product Allocation & Logistics Coordination: Support order allocation and coordinate with the warehouse for shipment preparation and dispatch.
* Customer Communication: Track orders, monitor shipments, and provide updates on delivery schedules, delays, or order status changes.
* Cross-Functional Collaboration: Work with Sales, Logistics, and Operations teams to resolve issues and ensure smooth order processing.
* Performance Monitoring: Track KPIs like order fulfillment, delays, and customer satisfaction; report issues and suggest improvements.
Skills and Experience Required:
* At least 3 years experience in wholesale operations and customer service.
* Language: German OR French
* Understanding of order processing, logistics, and after-sales service.
* Excellent communication skills, both written and verbal, with a customer-first approach.
* Organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.
* Proficient in Microsoft Office; experience with ERP or order management systems.
* Proactive problem-solver with a calm, collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
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