Curriculum and Training Manager
Location: Parkway Business Centre, Princess Rd, Manchester, M14 7HR
About TeamKinetic
TeamKinetic is a web‑based volunteer management platform that empowers organisations to connect, engage, and retain volunteers effectively. We are dedicated to making volunteerism easier, more rewarding, and impactful for communities worldwide. Our platform enables organisations of all sizes to manage their volunteer programmes, track impact, and build stronger relationships with their volunteers. We sell the platform to customers such as local authorities, universities, volunteer centres, and event organisers.
Position Overview
TeamKinetic is seeking an experienced and qualified educational professional to join our team as a Trainer and Curriculum Developer. The ideal candidate will possess a formal teaching or training qualification (e.g., Cert Ed, NVQ Assessor/Trainer, or equivalent).
This role will be instrumental in delivering exceptional training and in designing, structuring, and evolving the entire training curriculum for the TeamKinetic platform. The successful candidate will play a key role in training system administrators and supporting Customer Success, ensuring all clients maximise the strategic value derived from the platform.
Key Responsibilities
* Curriculum Design & Educational Strategy
o Design and develop a structured, outcomes‑based training curriculum across various aspects of the TeamKinetic system, leveraging formal teaching methodologies.
o Create and update training resources (manuals, video tutorials, FAQs, guides, on‑demand content) tailored to specific learning outcomes and different client needs, ensuring they remain relevant with the latest platform features.
o Design and conduct specialist masterclasses and workshops on advanced topics, integrating educational theory with practical applications in volunteer retention, engagement strategies, and optimising platform features for deeper community impact.
* Training Delivery & Customer Success
o Deliver high‑quality, engaging training to new system administrators and other users, utilising excellent verbal communication skills to educate diverse audiences in an accessible and motivating manner.
o Proactively monitor customers' success and support those who are struggling with additional training, to ensure sustained value realisation.
o Build strong client relationships, proactively identify and address training needs, and formally gather feedback to improve training materials and methods.
* Technical Support & Continuous Improvement
o Provide post‑training support to users needing additional assistance with the system, address technical issues, and troubleshoot user difficulties to ensure smooth platform usage and customer satisfaction.
o Stay up to date with new features, product updates, and best practices in volunteer management to ensure all training content is accurate and valuable.
Qualifications & Educational Expertise
Essential Educational Qualifications & Experience
* Formal Teaching Qualification: Should hold a recognised teaching or training qualification (e.g., Cert Ed, PTLLS/DTLLS, NVQ Assessor/Trainer, or equivalent).
* Curriculum Development: Proven, hands‑on experience in designing, structuring, and implementing educational curricula or comprehensive corporate training programmes, preferably in a technology or SaaS environment.
* Sector Knowledge: Demonstrate a deeper understanding of the voluntary sector, volunteer management principles, and community impact strategies.
Core Skills
* Communication Skills: Excellent verbal communication skills.
* Technical Skills: Comfort with learning new software tools and platforms quickly. Good general IT knowledge.
* Organisational Skills: Strong project management and time management skills, able to manage multiple training sessions and client requests at once.
* Problem‑Solving: Strong analytical skills with the ability to diagnose issues and provide solutions to improve the customer experience.
* Team Player: Able to collaborate effectively with cross‑functional teams, including Customer Success, Product Development, and Support.
* Desirable: Familiarity with learning management systems (LMS), customer success tools, or CRM platforms is a plus but not essential.
Benefits
* Competitive salary based on experience.
* Work from home opportunities.
* Opportunities and personal budget for professional growth and development.
* The chance to make a real difference in volunteer engagement globally.
* Generous Annual Leave Entitlement.
* Long‑Service Holiday Awards.
* Employee Share Scheme.
* Relaxed work environment with regular social events.
Apply Now!
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