Department: Administration
Location: Ashford & Canterbury
Salary: £25, £27,334.40 per annum dependent upon experience and qualifications. We offer enhancements for Saturdays and any work between 8pm and 7.30am on weekdays at time +30% of your basic salary rate. For Sundays and Bank Holidays at time + 60% of your basic salary rate.
Closing Date: 2nd September 2025
Spencer Private Hospitals are looking to recruit a friendly, welcoming, and enthusiastic Reception Officer to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients.
You will need to be flexible, have a good telephone manner, excellent face to face interpersonal skills and an ability to prioritise workloads and demonstrate team work to be successful in the role.
Full Time Hours: 37.5 hours per week. There will be the requirement to work weekends as clinics dictate on a rota with the team.
Interview Date: 11th September 2025
Qualifications and Experience
* Maths and English (GCSE or equivalent) Grade C or above
* Proven experience working with the public both over the phone and face to face
* Knowledge/experience in a healthcare/medical environment
* Experience of bookings appointments
* Excellent knowledge of Microsoft Packages
* Exceptional customer service skills
* Proven track record of delivering service beyond all expectations
* Outstanding Communication Skills
* Organised and methodical in approach
* Ability to act on own initiative
* Team Player
* Ability to travel between sites
To discuss this position further please contact:
Ellie Pile, Reception Team Leader on
Alternatively, please contact Sarah Washington, Learning and Development Lead on
E-mail:
How to apply:
We regret that CVs are not accepted for any of our roles, for an application pack please click the Download button and then click the Apply for this job button. If you are using an iPad or iPhone you will need to download an app for opening zip files.
Previous applicants need not apply.
The role is based between our Ashford and Canterbury sites but will be expected to travel to Margate on a small number of occasions, as needed and directed. The role is full time, 37.5 hours/week. There will be the requirement to work weekends as clinics dictate on a rota with the team. Enhancements of 30% for Saturday working and 60% for Sunday working is applied for any weekend working.