Join Mitie – the future of high performing places.
ROLE: Operations Manager
HOURS: Monday to Friday, 9:00am - 5:00pm (depending on site/ client meetings)
LOCATION: Mobile role, Northampton, Coventry, Leicester
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're seeking a motivated and organised Operations Manager to deliver excellent service standards while ensuring SLA agreements and adherence to cleaning specifications for various sites and teams.
Role Responsibilities:
Being the Front-line Management's key point of contract for clients and Senior management
Ensure the Cleaning Operation team meets and exceeds cleaning expectations,
Line manage an Operational team including Service Support managers,
Build and develop effective working relationships with Clients, Stakeholders and Mitie employees
Develop annual account plans to reduce overspends and maximise profitability,
Attend regular meetings with Clients as required,
Confident communicator, actioning and investigating grievances and escalations,
Report on missed cleaning stats to show improvements and challenges,
What we are looking for:
Demonstrate knowledge & understanding of Health, Safety, Environment and Quality systems,
Strong communication and people management skills,
Proficient user of Microsoft Office packages, including use of Excel spreadsheets and reports,
Client and Stakeholder management,
IOSH, NEBOSH qualifications are highly desirable,
Essential for applicants to hold a valid driving licence,
There's a place for you at Mitie, join us today