Applications are invited from enthusiastic, suitably qualified individuals to support the clerical team in the provision of a comprehensive administrative service.
To facilitate the forward booking of appointments, diagnostic tests and procedures for patients on clinical pathways. Ensuring a high-quality service to patients and the directorate, whilst complying with the National and STH polices and guidelines.
To record accurately in the Patient Administration System each patient's arrival, departure, future care plan, 18-week status and clinical coding.
The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skills
To use Trust computer systems to manage outpatient waiting lists in line with Trust/National policy, and local and National targets. Example systems include: Lorenzo, e-Referral Service, CRIS, ICE and other identified database such as Infoflex.
To enter and maintain accurate data in relation to referrals, appointments, admissions, and decisions to provide treatment in the appropriate systems.
To book new, follow up and diagnostic appointments for consultants, nurses.
To ensure full utilisation of all available outpatient appointment slots and outpatient and inpatient procedure slots, through regular liaison with colleagues, including supervisors, service manager, clinicians and other administrative staff.
To arrange clinic cancellations and reductions in line with Trust policy, to meet local and national targets, and communicate to patient and other stakeholders.
To be responsible for contacting patients by telephone, text messaging or letter.
To ensure that notes are available and prepared for clinics
Candidates must hold GCSE at Grade 4/C in English and Maths (or equivalent qualifications) or equivalent experience. It is essential that candidates have experience of working within an office environment.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.