Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Fire and Electrical Planner
Hindle House (Banbury) based
with a balance of home and office working
GBP 29,794 : GBP 31,362 per year
40 hours per week : Monday to Friday, 8am to 5pm
We have an opportunity for a Fire and Electrical Planner to join our Fire and Security Operations Support team based at Hindle House, Banbury. You will be joining a team of 14 team members including 3 other Planners and some Administration roles. The main purpose of this role is to deliver high quality services and effective scheduling of the Fire Servicing and Repair team in accordance with contract specifications.
The role of
Fire and Electrical Planner
will include:
stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc:
:
Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate
:
Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
:
Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
:
Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
:
Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements
Skills and experiences:
stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc:
:
NVQ2 in Customer Service or Business Administration (or similar)
:
Good negotiation and planning skills
:
Experience of using multiple systems and processes to effectively schedule a field workforce
:
Working knowledge of relevant regulations, legislation and good practice
:
Proven experience analysing and diagnosing problems using multiple systems and implementing effective solutions
:
Ability to extract and interpret data from a number of sources
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
stylemargin:top:0.0cm;margin:bottom:0.0cm typedisc:
:
25 days annual leave (rising to a maximum of 30 days) plus public holidays
stylemargin:bottom:0.0cm;margin:top:0.0px:
:
A pension scheme with employer contributions from Sanctuary
:
Life Assurance
:
Employee Advice Service including counselling
:
Cycle to Work scheme
:
Voluntary health plans
:
Employee discounts
:
Wellbeing support and tools
:
Employee recognition scheme
:
Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
:
Role salary is GBP 27,605 with an additional policy allowance of GBP 2,189 per annum (rising to GBP 29,058 with an additional policy allowance of GBP 2,304 per annum after 12 months, subject to satisfactory performance)
View the job profile
(if the link is un