JOB PURPOSE: 1. To take full responsibility of the Domestic product for the Group 2. To lead and manage the Group Sales team to achieve revenue, margin and contribution targets. 3. To drive revenue and brand awareness through business development/account management and the management of the day-to-day sales activities and move co ordination processes. 4. Deliver a consistent superior service in line with the company quality standards. 5. Comply with company cash management guidelines. RESPONSIBILITIES: • Full responsibility for Group contribution. • Daily management of Group sales performance through use of DRR. • To conduct monthly reviews of Sales and Customer Service Teams. • To achieve company conversion targets. • Manage margins by job (via PF10 report). • Ongoing management and development of local accounts. • Manage Customer Service team through adherence to ‘daily task list’. • Manage all staff to achieve appropriate KPIs. • To ensure efficient and effective management of all Sales Centres in Group. • To conduct all relevant recruitment in line with company guidelines. • Complete weekly trading report and monthly forecast for Group. • Investigation of claims and complaints. • To maintain and monitor an up to date training matrix for all Group management, sales and administrative staff. • Complete all required monthly returns. • Compliance to Branch Health & Safety requirements. • Adherence to company ISO/BAR accreditations. • Ensure all payments are collected in line with contract conditions. KPI’s: • Achieve annual target. • Company sales conversions (as per PF04 Report). • 12 monthly sales reviews. • Sales productivity targets via DRR. • Local account measurement. • Sales Centre of the Year. • Sales Centre compliance table. • Achieve product margins (via PF10 report). • Improvement to budgeted claims percentage. • Branch use again score 95%. • Branch service score of 8.7. • Minimum of 2 quality audits (1 must be international) per month. • Zero debt over 60 days. • Minimum health & safety audit score of 90%.