A Housing Support Officer helps individuals and families maintain safe, stable accommodation by providing guidance, advocacy, and practical support. They work closely with clients and partner agencies to tackle issues such as rent arrears, homelessness risk, and access to essential services. Client Details My client is a housing association based in Redhill, Surrey, providing safe, secure and affordable homes across East Surrey and Sussex. It focuses on building sustainable communities and investing in homes and neighbourhoods to create places where people want to live. Description Facilitate tenancy sign‑ups, conduct visits, and oversee any changes to tenancy arrangements. Manage tenancy endings and carry out pre‑void property checks. Address neighbour concerns and handle low‑level anti‑social behaviour cases. Promote tenancy sustainability and support initiatives that improve customer engagement. Undertake estate inspections to maintain and uphold property standards. Work collaboratively with internal teams and external partners to provide effective customer support. Profile Background in housing management or a similar sector involving direct customer interaction Strong ability to manage challenging situations and communicate effectively with people from diverse backgrounds Solid understanding of housing management processes and the needs of tenants Proficient in using housing management IT s...