Reception Supervisor
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking an exceptional Reception Supervisor to join our opening team at The St. Regis London. This is more than a supervisory role—it is an opportunity to help shape the guest journey at one of London’s most anticipated luxury destinations.
You will support the Front Office leadership team in overseeing the daily operation of the Reception, ensuring a flawless arrival and departure experience while delivering personalised, anticipatory service. You will guide the team, assist with operational decisions, and be a trusted point of contact for both guests and hosts.
Key Responsibilities
1. Ensure an elegant and efficient check‑in and check‑out experience for all guests
2. Oversee daily Reception operations, supporting the team with complex payment issues, room allocations, and guest enquiries
3. Process and verify all payment types, ensuring accuracy in billing and account setup
4. Lead by example, inspiring a culture of excellence, professionalism, and collaboration within the Reception team
5. Handle guest concerns promptly and thoughtfully, ensuring issues are resolved to the highest standard
6. Coordinate closely with Housekeeping to track room readiness and manage exceptional requests
7. Support the management team with staff scheduling, training, coaching, and performance conversations
8. Maintain compliance with all St. Regis brand standards, policies, and procedures
9. Review and maintain detailed shift logs, ensuring clear handovers and continuity of service
10. Uphold the highest standards of guest confidentiality, safety, and operational integrity
Core Competencies
We are seeking a polished, confident, and service‑driven individual with a passion for luxury hospitality and impeccable attention to detail. You should bring:
11. Previous experience in front office or guest-facing hotel operations, ideally within a luxury environment
12. Strong interpersonal and leadership skills, with the ability to support, guide, and develop colleagues
13. A dedication to delivering personalised, anticipatory, and refined guest service
14. Excellent organisational and problem‑solving abilities
15. Strong understanding of Front Office systems, processes, and financial procedures
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
16. Competitive salary designed to recognise excellence
17. Workplace pension
18. Company sick pay
19. Additional holiday allowance
20. Access to BenefitHub's exclusive retail, wellness and travel privileges
21. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
22. Clear pathway for internal promotions and transfers
23. Cross-department training to refine your craft and broaden your expertise
24. Expert-led development programmes
25. Continuous learning through structured programmes
26. Premium e-learning platform access
27. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
28. Employee Assistance Programme
29. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
30. Food & Beverage discounts across Marriott properties
31. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
32. Award programmes celebrating exceptional performance
33. The Astor Awards
34. Distinctive Moments celebration
35. Long service awards
36. Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
37. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.