Join to apply for the Counter Fraud Litigated Handler role at Keoghs
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Join to apply for the Counter Fraud Litigated Handler role at Keoghs
Description
The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The DA Litigated Fee File Handler will run a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of a cross section of insurance clients.
Application Deadline: 27 June 2025
Department: Claims Management
Location: Bolton
Description
The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The DA Litigated Fee File Handler will run a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of a cross section of insurance clients.
The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness in relation to fixed fee work is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.
The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.
The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger
Staged/Contrived
Fraudulent Exaggeration
Induced accidents
Low Speed Impact
Late Notification Claims
Credit Hire Fraud
Organised Crime (Fraud Rings)
Key Responsibilities
It will be the responsibility of the File Handler to run fraud cases from the point of litigation through to the resolution of the case.
Responsibilities in case management include, but not limited to:
Strategic Excellence Detailed review and analysis of evidence throughout the life of the case
Setting the case strategy on files, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
Adhering to all work type process stages
Identifying strategic litigation opportunities and complex cases when appropriate
Identifying client trends and any opportunities to raise profile with clients
Client Excellence Running files in accordance with agreed client guidelines
Ensuring maximum client satisfaction on each case
Ensuring accurate and timely completion of all client and internal MI
Achieving both client and internal KPIs
Technical Excellence Liaising with all appropriate involvements on the case in order to carry out agreed investigations to implement the set strategy
Compliance with all procedural and investigative deadlines
Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so
Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
Delegating tasks as appropriate to assistants to take the case forward
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Complying with the SRA Standards & Regulation
Financial Excellence Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing
Cultural Excellence
·Adhere to our Values
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton office
We are agile workers with attendance within the office at least 1 day a week
Skills, Knowledge and Expertise
Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)
Experience of handling RTA pre-litigated and / or litigated case load
An understanding of insurance litigation practice and processes together with indemnity principles
Knowledge of the litigation process / working knowledge of the CPR, relevant Personal Injury Protocols and working platforms/portals
Good advocacy skills
Good client care skills and evidence of working to client guidelines
High level of analytical skills
Excellent listening, verbal and written communication skills
Ability to prioritise work, keep to deadlines and work under pressure
Ability to anticipate problems and identify solutions
Excellent IT Skills
Adhere to the Keoghs Values
Experience of time recording and billing systems
Benefits
Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death in Service
Critical Illness Cover
PHI/Income Protection (Private health insurance)
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets
* after successfully completing probation
Seniority level Seniority level Executive
Employment type Employment type Full-time
Job function Job function Other, Information Technology, and Management
Industries Law Practice
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