At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): Health Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program Retirement Plan Paid Time Off Tuition Reimbursement Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way! We have an exciting opportunity that has arisen for an Operations Analyst to join our growing Team here at Holman UK. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. This is a permanent opportunity. Role Overview Job Role: Operations Analyst Location: Chippenham HQ (Hybrid working available) Salary: £40,000 (depending on experience) Contract: Permanent Key Responsibilities Responsible for performing daily analysis and reviews of process concerns related to Operations to ensure Standard Operating Procedures are being followed. Works with peers and leadership to identify trends, process improvements, ways to improve data integrity, and provide suggestions for continuous improvement opportunities. Familiarity with phones systems, understanding key performance metrics and how to analyse the data and producing insights to drive operational performance. Identify data to support the providing of consistent and superior customer service. Work with leadership to build and design productivity reporting dashboards, owning the data. Build and produce weekly and monthly KPI and SLA reporting dashboards, owning the data. Reporting of items in need of immediate attention to the appropriate supervisor/manager. Understands the data and the historical trends, highlights any changes in data outside the norm - providing information for action Perform all other duties and special projects as assigned. Ideal Candidate Profile Familiarity with operational programs, services, and business structures & processes. A minimum of two years of data analysis experience. Prior work related to Continuous Improvement Processing is an asset. Ability to analyse data and identify trends. Ability to help identify solutions. Intermediate/High level of Microsoft Office applications. Demonstrate the ability to work as a team and individually. Wants to understand the data and processes to drive better decisions Good Analytical skills. Ability to interact and work with fellow employees and local leadership. Good customer service skills. Excellent listening skills. Good Problem solving skills. Solid verbal and written communication skills. Holman really knows how to roll out the welcome mat—with perks that show they value both your professional success and personal well-being. Here’s how the benefits stack up in a nutshell: Work-Life Balance & Wellness 26 days off a year Bank Holidays to unwind Health Cash Plan to help cover everyday medical expenses Free onsite bi-weekly yoga Free onsite massage with a qualified therapist Financial Security A bonus scheme—because we believe in sharing success. On the Road Free Parking to make commuting stress-free Growth & Recognition Career Development Support with training and opportunities for advancement Fun seasonal events and social opportunities Long Service Awards to celebrate milestones Leadership Recognition like the Joseph Holman Award for standout performance If this sounds like the role for you then we look forward to welcoming your application! If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application The need-to-know parts: You must have the right to remain and work in the UK. You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application. Please also be aware we do not provide visa sponsorship for any of our positions advertised. We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.