Overview
Are you an ambitious and authentic leader, looking for an opportunity to develop in a company in a growing sector? Unite Students is a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are looking for talented leaders with potential to join our Customer Operations team as General Managers. You will report to the Regional General Manager and be accountable for the execution of national and regional strategies for a cluster of properties, delivering improved operational, safety, sales, and revenue performance, increasing overall profitability, and driving improvements across the end-to-end customer and employee experience.
You will be able to:
Responsibilities
* Identify, understand, and balance short-term operational demands with the delivery of longer-term strategic priorities for your cluster of properties
* Identify, understand, and develop strategies to deliver against local and organizational priorities
* Build and lead high-performing, engaged and motivated teams with a sense of belonging and community
* Build a customer-focused, safe, secure, and inclusive culture for all
* Advocate, communicate and deliver changes in working practices that support local and organizational success
* Understand and absorb information from a range of sources, and use it to make effective business decisions
* Understand root causes, analyse, and solve complex business issues
* Adapt leadership style to inspire, engage, and motivate others in varying situations
* Build effective and collaborative relationships at all organizational levels
What you’ll get in return
* A discretionary annual bonus to share in the company’s success
* 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days for long service
* A generous pension scheme — employer contributions between 5% and 11% depending on how much you save
* Health and wellbeing benefits including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit usable with family and friends
* Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
* Additional benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more
Time commitment
Working 37.5 hours per week, the General Manager will be on property and available as business needs dictate, in line with our promise to our students of being there when you need us. This includes being part of an appropriate on-call rota alongside your team leaders and managers.
About Unite Students
Founded in 1991, Unite Students is an FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. We operate in 23 leading university towns and cities, with over 70,000 students. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, inclusion isn’t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone. We’re proud to be an employer that embraces individuality and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take pride in being rated Gold Investors in People and are committed to providing learning and development opportunities and professional pathways for our people. Building a home for success requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping us safe, and raising the bar. Join us as we build better experiences for students who live with us.
We are us.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be borne by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Note: This description is meant to reflect the responsibilities and qualifications for the role and may be subject to change.
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