Are you passionate about delivering
exceptional customer experiences
?
We're looking for a proactive and people-focused
Customer Service Assistant
to support our three shoe brands GH Bass, Strike and Lili Curia. You will be the friendly first point of contact for our customers.
In this role you will:
* Help customers across phone, email, live chat & Gorgias
* Share product knowledge and drive sales conversions
* Support orders, payments, returns & stock updates
* Monitor customer reviews and share valuable insights
* Collaborate with teams to deliver a seamless experience
Are you:
* A confident communicator
* Organised and able to juggle multiple tasks
* Tech-savvy (Shopify & Gorgias experience a bonus)
* A proactive problem-solver with a can-do attitude
* Enthusiastic about customer service
35 hours per week, based in Calverton, Nottinghamshire.
We offer:
* Healthcare
* 25 days holiday, plus bank holidays
* Life assurance
* Critical illness cover
* Fabulous parties
* Discounted products
* Uniform allocation
Please apply with a full CV