Our global client is seeking an experience Sales Support/Customer Service candidate for a 12 month maternity leave. The role would be supporting the sales team and the customers of this growing and highly successful company.
In the Sales Support role you will:
Deal with incoming customer and sales enquiries positively and speedily, to ensure that the maximum possible progress to orders received Be the first point of contact and to assist Key account managers/ Area Sales Managers within the division Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems Proactively follow:up and close repeat orders for production projects and for other projects as directed Become competent in all working practices of the company and assist in the smooth running of customer support Maintain the projects in line with company rules and provide accurate forecasts with the information available
The Person
Experience in a similar sales support/customer service environment ideally Strong attention to detail Adaptable, professional and courteous telephone manner Excellent communication skills Enthusiastic and confident approach Knowledge of salesforce or other CRMs is advantageous Ability to multi:task Intermediate IT Skills: Microsoft Excel, Word and PowerPoint
Benefits:
Private Healthcare Pension contributions up to 8 25 days annual leave Cycle to work scheme Employee Assistance Programme Life Assurance of 4 x annual salary Volunteering day allowance of one day a year Free water, coffee and fruit Parking on company premises Multiple company:funded activities throughout the year Mix of office and home office Flexible work times possible outside of core hours