Key Responsibilities:
* First line Facilities Helpdesk response
* Manage internal Facilities Maintenance Team workload and schedules
* Provide a speedy solution to requests and incidents through managing contractors or internal teams
* Assist with planned maintenance and repairs to our offices
* Ensure offices meet all Heatlh and Safety requirements and comply with all relevant legislation
* Work with internal teams on office moves, new acquisitions and new offices
* Deliver a 5 Star customer experience
Requirements:
* Experience in a fast paced Facilities team, providing a similar service, preferably in a multi site high street portfolio
* Logical thinking with creative problem-solving ability
* Flexible and able to deal with a wide range of activities and tasks
* Have ability to prioritise work and to work under pressure to meet deadlines
* Enthusiastic ‘nothing is too much trouble’ approach
Skills:
* Excellent customer service and telephone manner
* Experience of using Helpdesk management software packages an advantage
* Excellent organisational, planning and time management
* Have the ability to build relationships with our office teams
* Keen eye for detail
* Good communication and team player
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