Job Title: Business Administrator
Location: Surbiton, Surrey
Salary: GBP35,000 per annum
Job Type: Permanent, Full Time : 37.5 hrs per week (Mon : Fri)
About us
Milverton Nursing Home is a small, dedicated care facility committed to providing a warm, welcoming, and safe environment for our residents. As a nursing home, we focus on delivering high:quality, compassionate care and depend on a highly organised and efficient back office to support our staff, residents, and their families. This role is pivotal in ensuring the smooth administrative and financial operations of the Home.
About the role
We are seeking a highly organised and proactive Business Administrator to serve as the operational backbone of Milverton Nursing Home. This pivotal role manages critical functions across HR, Payroll, Finance, and Resident Administration, ensuring compliance and the efficient delivery of our care services.
Key Responsibilities
HR, Payroll and Recruitment
* Manage all staff records, including personal information, sickness, and annual leave, primarily using the BrightHR system.
* Process payroll by collating timesheets, calculating entitlements, and ensuring staff are paid accurately and on time.
* Coordinate staff training, maintain records of mandatory qualifications, and support the induction process for new starters.
* Lead recruitment administration, including posting vacancies, liaising with agencies, shortlisting candidates, issuing offer letters, and completing all pre:employment checks (including Right To Work compliance).
* Maintain accurate staffing spreadsheets and manage the booking of agency staff as directed.
Finance and Billing
* Manage the full purchase and sales ledger, including posting invoices to Sage and running month:end payment reports for management accounts.
* Manage cash flow, including monthly bank and credit card reconciliations.
* Oversee the financial health of the home by managing P and L, managing accounts, and liaising with external accountants for year:end closure and tax filing.
* Manage utility and insurance contract renewals, suppliers direct debits, and petty cash.
* Issue monthly invoices to private residents, Local Authorities (LA), and CCG, and maintain the Resident Income spreadsheet, including updating FNC and INCO data.
Resident and Community Support
* Manage the resident journey from enquiry through to admission and discharge, including supporting the Home Manager with show:arounds and processing all critical documents and contracts.
* Act as the initial point of contact for resident and family complaints, ensuring timely and professional escalation to the Home Manager.
* Manage the residents petty cash system, notifying families when top:ups are required.
* Support community engagement by liaising with local organizations and assisting the Activities Coordinator with events, notices, and newsletters.
Administration and IT
* Maintain accurate, compliant, and confidential electronic and paper records, adhering to GDPR regulations.
* Provide basic IT support and troubleshoot issues with systems, software, and office equipment.
* Take and circulate minutes for staff, resident, and relative meetings.
* Act as a point of contact during emergency situations, assisting in the development and review of emergency response plans.
About you
* Proven experience in a complex administrative role, ideally within a care home, healthcare, or small business setting.
* Strong financial acumen and demonstrable experience managing ledgers, processing payroll, and conducting bank reconciliations.
* Proficiency in accounting software (e.g., Sage) and HR/payroll systems (e.g., BrightHR).
* Highly organised, detail:oriented, and capable of calmly managing multiple critical tasks under pressure.
* Excellent written and verbal communication skills, with the ability to handle sensitive information and liaise professionally with staff, res