Mersey and West Lancashire Teaching Hospitals NHS Trust
Pensions Administrator
The closing date is 15 June 2026
We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team.
Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, internal procedures and statutory obligations. Training will be provided.
Attention to detail is essential as is providing excellent customer service, first time every time. You will have excellent communication skills both verbal and written. A working knowledge of Microsoft software, particularly Excel together with the ability to build effective working relationships at all levels.
Main duties of the job
* Working as part of a team to undertake the preparation and updating of NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, Trust's SFI's, internal procedures and statutory obligations.
* The JD & PS are currently under AfC review and are subject to change.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
* Acute Care – Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
* Primary Care – Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
* Community Services – Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
* Specialist Regional Services – We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job responsibilities
Key duties
* The post holder will ensure accurate information is provided to NHS Pensions/NEST, and other workplace pension schemes promptly and courteously resolving any queries with some supervision in complex areas.
* Ensure accurate information is provided to NHS Pensions/NEST, promptly and courteously resolving any queries.
* Ensure pension contributions are correctly processed within strict and tight specified deadlines under pressure.
* Maintain pension-related records for payments or deductions and where appropriate process complex manual calculations based on the above.
* Process opt-out and refund documentation related to NHS Pensions accurately and within strict deadlines.
* Interpret both National (AfC), M&D and local Terms and Conditions of Service surrounding pensionable pay and refer any unknown or ambiguous areas and discuss with Pension Officer.
* Assist the Pension Officer with the monthly/weekly Auto Enrolment duties.
* Provide information to the Pension Officer/Pension Team Manager as required enabling the reconciliation of the pension records.
* Ensure pension information is clearly explained to employees and enquiries from employees are handled courteously and confidentially within agreed Departmental standards / response times.
* Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
* Maintain confidentiality and security of information at all times.
* Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
* Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
* Participate in pension record processing ensuring timescales are met, the Trusts policies and procedures are followed, and all information is accurate and up-to-date.
* Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
* To be fully conversant with the effective utilisation of the NHS Pensions Online system, including data entry, system navigation and report generation.
* Validate all output from the monthly pension interface process to ensure all employees records have been updated.
* Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
* Undertake presentations at Trust inductions providing basic NHS Pension information.
* Interpretation of AfC / Trust terms and conditions of employment relating pensions.
* Interpretation and application of statutory regulations regarding pensions.
* Undertaking on-going Data Cleanse activities in respect of NHS Pensions.
Administrative responsibilities
* Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction.
* Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
* Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
* Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
* Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
* Advise managers and staff on local and national regulations, completion of pension documentation and employees pension membership.
* Provide information, excluding financial advice to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.
Training
* Maintain own compliance with the Trusts mandatory and statutory training requirements.
* Demonstrate activities in own area to new staff to support induction training.
* Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.
Person Specification
Qualifications
* Educated to GCSE level and/or equivalent qualification and/or equivalent experience in similar administrator role
* NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
* ECDL Qualification and/or equivalent level of qualifications and/or experience
Knowledge & Experience
* Knowledge of payroll & pension procedures
* Experience of using an electronic payroll system
* Experience of working in a customer service environment
* Knowledge of legislation applicable to payroll & pension Auto Enrolment
* Knowledge of NHS payroll & pension procedures and legislation
* Experience of processing NHS Pension forms
Skills
* Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
* Able to manage own workload and priorities to ensure payroll & pension deadlines are met
* Accurate data input requiring attention to detail and accuracy
* Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
* Excellent planning and organisational skills
* Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
* Able to maintain strict confidentiality
* Confident to handle queries from all levels of staff
* Resilient under pressure and able to work at pace to meet stretching deadlines
Other
* Eager to learn and develop skills and knowledge
* Good team player and can demonstrate ability to work as an effective team member and work alone
* Adaptable to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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