Overview
Operations Manager
What you will be doing as a Store Manager: Ensure that the Greggs unit achieves, as a minimum, the financial targets agreed budget and P&L. As a Store Manager, you will support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally. Adhering to and ensuring delivery of brand standards. Overall responsibility for driving consistent high quality customer service and sales. Lead shifts including opening and closing the unit.
Responsibilities
* Ensure that the unit achieves financial targets (budget and P&L).
* Support and develop the team; foster a valuing, supportive environment to enable personal and professional growth.
* Adhere to and deliver brand standards.
* Drive consistent high quality customer service and sales.
* Lead shifts, including opening and closing the unit.
Qualifications / Skills
* A proven track record in managing and leading teams in a high volume, retail, or catering brand environment.
* Experience delivering against budgets, P&L, labour costs and ratios, and cost-saving initiatives.
* Ability to build strong, positive relationships with stakeholders.
* Experience motivating and increasing team performance through mentoring, training, and succession planning.
* Ability to remain calm under pressure in a pressurised environment.
* Experience as an assistant general manager or deputy manager aspiring to the next level, or already in a manager role within retail, catering or hospitality (e.g., restaurant manager, general manager, catering manager, or store manager).
What we offer / Benefits
* Annual bonus up to 20% (final value subject to location and performance).
* Store-specific details: 33,000 to 35,000 - 40 hours per week.
* Address: Blackburn Services, Junction 4, M65, Darwen BB3 0DB.
* Annual bonus up to £7,800pa; up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more.
* Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance.
* Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site.
Note: Internal role name may differ (Department Manager).
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