Montcalm Mayfair
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its
Grade II-listed building on the cusp of Park Lane has been sensitively
refreshed by architects Holland Harvey. Interiors are being rejuvenated by
Studio Mica and Studio Est. We have added a new signature restaurant helmed by
a world-famous chef, alongside a dapper lounge and bar. Communal areas,
bedrooms and suites have all been artfully redesigned; our spa and Grand
Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm
Mayfair is a five-star hotel set on a historic crescent that sits proudly at
the top of Park Lane, steps from Hyde Park and the West End, with a toe in
Marylebone, bringing a fresh, holistic hospitality approach to London luxury.
The respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an
internationally-acclaimed chef.
Why Join Montcalm Collection
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Competitive salary that reflects your
talent, contribution, and potential.
·
Generous holiday allowance, starting at
28 days (including bank holidays) and increasing with service—supporting your
life beyond work.
·
Paid birthday leave, so you can celebrate
your special day your way.
·
We celebrate life’s milestones with you,
offering generous gifts and financial support for special occasions such as
weddings and the arrival of a new baby.
·
Comprehensive wellbeing support,
including free access to our Employee Assistance Programme provided by
Hospitality Action, offering confidential support, wellbeing resources, and
free legal advice.
·
Tailored wellbeing experiences, from yoga
sessions and life coaching to wellbeing workshops designed to support both mind
and body.
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Cashback healthcare plan, covering
dental, optical, physiotherapy, and alternative treatments—helping you stay at
your best.
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Cycle to Work scheme, supporting a
healthier and more sustainable lifestyle.
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Preferential gym membership rates,
helping you maintain your health and vitality.
·
Continuous learning and development
opportunities, from hands-on training to leadership
masterclasses—empowering your career growth.
·
Paid volunteering day, giving you the
opportunity to support a charity close to your heart.
·
Employee referral programme, rewarding
you for bringing great talent into our teams.
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Complimentary meals on duty in our team
restaurant.
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Exclusive room rate discounts across the
Montcalm Collection.
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International hotel discounts through
Marriott Bonvoy, giving you access to exceptional global experiences.
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City-wide discounts and perks, with
savings across retail, entertainment, essential services, fashion, and more.
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Recognition programmes, including
vouchers and curated rewards that celebrate excellence and individuality.
·
Elegant annual celebrations and social events,
bringing our teams together to connect and celebrate in style.
Overview
The Food & Beverage
Attendant works closely with the Food & Beverage Management Team and the
General Manager overseeing daily operations of the F&B Outlets, ensuring
exceptional service standards and delivering a luxury dining experience.
This role involves serving
food and beverages, ensuring guest feel welcome, comfortable and well always
attended to, ensuring that all service standards reflect the hotel’s luxury
brand.
Responsibilities
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Greet guests warmly, escort them to their tables
and ensure their needs are met throughout their dining experience.
·
Provide detailed information about the menu,
including specials and beverage pricing.
·
Accurately take orders and ensure all requests,
dietary preferences and food allergies are communicated to he kitchen and the
bar team.
·
Efficiently serve food and drinks while adhering
to the highest standards of presentation and service.
·
Ensure tables are properly set and cleared in a
timely manner.
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Maintain an in-depth knowledge of the food and
beverage offerings, including ingredients, preparation methods, and wine
pairings, to confidently make recommendations.
·
Actively promote additional items and special
menu offerings to enhance guest experience.
·
Ensure F&B outlets are impeccably clean and always
organised, adhering to Health & Safety regulations.
·
Work closely with kitchen team, bartenders and
other attendants to provide a seamless service.
·
Support fellow team members during busy periods
or special events.
·
Address any guest concerns or complaints with
professionalism, resolving them promptly, or escalating them to the management.
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Assist in managing stock inventory, replenishing
items as needed and reporting shortages to supervisors.
·
Assist with the preparation and service for
special events, banquets, and private dining experiences, ensuring that the
event exceeds guest expectations.
·
Answer and manage incoming calls, emails, and
reservations, ensuring all communication is handled professionally and
efficiently.
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Ensure accurate billing, cash handling and
payment procedures.
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Collaborate with kitchen team to ensure seamless
communication and timely service.
·
Respond to emergency situations calmly
and efficiently, following hotel protocols.
This job description sets out
the main responsibilities related to the role at Montcalm Collection. It is not
intended to be exhaustive, and duties may be varied from time to time as
required by management to meet the needs of the business.
Skills and Qualifications
·
Strong interpersonal skills and guest-oriented
mindset.
·
Excellent communication and guest service
skills, with focus on creating memorable experiences.
·
In-depth knowledge of food and beverage service,
wine pairings and menu offerings.
·
Familiarity with the Health & Safety
regulations in F&B service (HACCP).
·
Proficiency in POS systems.
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Ability to work under pressure in a fast-paced
environment.
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Detail oriented and highly organised.
·
Previous experience in a similar role in
a luxury hotel or fine dining environment.
Working Conditions
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Flexibility with work schedules, including
weekends, holidays and evenings.
·
Physical demands such as being on the feet for
long periods of time and manual handling.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.