Overview
At the Coffee shop, our passion goes beyond serving great coffee — it's about crafting memorable experiences for our customers and the communities we serve. As a Duty Manager, you will play a key role in ensuring every person who walks into our coffee shops feels not only welcome but truly happy. Your leadership will help create an environment where both customers and staff can thrive, making each visit a positive and enjoyable experience.
Throughout the year, we create unique experiences designed to surprise and delight our customers. From seasonal menus that reflect the essence of each time of year to special events like our Christmas igloos and hot dog shack, we’re always finding new ways to bring joy. Plus, our irresistible gelato ice cream and delicious waffles are the perfect treats to enjoy alongside your coffee.
About the Head of Front of House Role
Our success starts with our team. Each of our cafés is led by two dedicated Duty Managers, who oversee daily operations and ensure everything runs smoothly. As a Duty Manager, you’ll be responsible for upholding high standards, ensuring that our processes are followed, and fostering a welcoming atmosphere.
Responsibilities
* Customer Experience: Uphold our commitment to delivering excellent customer service, ensuring every guest leaves with a positive, memorable experience.
* Daily Operations Oversight: Handle essential operational tasks such as ordering daily essentials (e.g., milk) to keep service uninterrupted.
* Communication with Shift Leaders: Keep Shift Leaders informed about any updates or changes, ensuring operational efficiency.
* Adherence to Policies: Ensure strict adherence to company policies, especially in hygiene and safety standards, to uphold our brand’s reputation.
* Financial Integrity: Manage banking tasks to ensure accuracy and accountability.
* Performance Reviews: Conduct 7/14/30‑day staff reviews, providing detailed feedback to support development.
* Training & Development: Organize on‑floor training sessions to improve staff skills, including gelato training.
* Team Coordination: Lead monthly team meetings and weekly coordination sessions to align goals, set expectations, and promote cohesion.
* Hygiene & Cleanliness Oversight: Supervise deep cleaning efforts to ensure a clean and welcoming environment.
* Inventory Management: Monitor stock levels, manage inventory, and reduce waste to keep operations efficient.
* Additional Responsibilities: Be available to cover unexpected staff absences, ensuring uninterrupted service; work closely with Head Baristas to oversee the Best Coffee program, ensuring quality and consistency.
Qualifications
* Team/Shift Leader or Management experience – 2 years (required)
* Café experience – 3 years (required)
* Customer service – 3 years (required)
* Car driver with clean licence as work required in two different sites, GCSE or equivalent (preferred)
By excelling in these areas, you will play a pivotal role in upholding the Coffee Company's commitment to excellence in every cup served and ensuring an unforgettable coffee experience for our customers.
Job Type: Full‑time
Hours: 40 hours per week to include 2 weekends per month
Pay: £27,500.00 – £30,000.00 per year
Benefits
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On‑site parking
* Store discount
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