About Vouch Global
At Vouch Global, we are a dynamic, fast-growing performance media and creative agency. We specialise in connecting the dots between people, digital experiences, and results through data-informed paid media, creative iteration, and technology.
The Role
We are seeking an exceptional Performance Manager to join our team who thrives off a client facing role. We are looking for someone who strives for excellence, not mediocrity. As a small business, we expect our team members to be adaptable and proactive, willing to "muck in" and support various aspects of the business beyond their core responsibilities. This approach offers unparalleled learning opportunities and exposure to all facets of our operations.
Key Responsibilities
* Client Relationship Management:
In an age increasingly shaped by AI, the human ability to build meaningful, trust-based relationships is more valuable than ever. You'll be the primary point of contact for your clients - not just managing relationships, but nurturing partnerships that make both you and Vouch indispensable. Your ability to understand their needs, communicate clearly, and foster confidence will set you apart in a world where automation can't replace genuine connection.
* Strong Performance Marketing Background:
Minimum of 4+ years of hands-on experience with core channels including Google, Meta, and TikTok. Experience with additional platforms is highly desirable.
* Project Oversight:
Coordinate with internal teams to ensure timely and successful delivery of services, adhering to client specifications and objectives.
* Strategic Planning:
Develop and implement account strategies that align with client goals, identifying opportunities for growth and improvement.
* Problem Solving:
Address and resolve client issues promptly, ensuring satisfaction and retention.
* Collaboration:
Work closely with cross-functional teams, including creative, media, and analytics, to deliver integrated solutions.
* Business Development:
Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
* Operational Support:
As part of a small, agile team, you'll be expected to pitch in across the business - whether that means helping with campaign planning, supporting team processes, or jumping into areas outside your core role. We believe in growing talent through real exposure and hands-on experience.
What We're Looking For
* Proven experience in performance management in an agency
* Minimum of 4+ years of hands-on experience with core channels including Google, Meta, and TikTok. Experience with additional platforms is highly desirable.
* Exceptional communication and interpersonal skills - you're confident presenting ideas, leading conversations, and building trust with clients
* A proactive, can-do attitude with a willingness to roll up your sleeves and get involved in all aspects of agency life
* Organised and detail-oriented, with strong project management skills and the ability to juggle multiple accounts
* A strategic thinker with a commercial mindset - you understand how your work impacts the client's business goals
* Comfortable with data and reporting - you can interpret results and translate insights into action
* A team player who thrives in a fast-paced, ever-evolving environment
* A hunger for excellence and continuous learning
What You'll Gain
* Exposure to a wide range of disciplines and projects across the agency
* Opportunity to make a real impact in a growing business
* Collaborative, transparent work culture with a high standard of excellence
* Supportive leadership who value initiative, input, and personal development
Details
Start Date:
ASAP
Location:
Hybrid
Salary:
Competitive, dependent on experience
How to Apply
Send your CV and a short note about why you're the right fit for Vouch Global.