Job overview
The post holder will work as part of the countywide Stroke Early Supported Discharge Service.
The Early Supported Discharge Service enables the accelerated discharge of Stroke patients usually to their own home or normal place of residence from our inpatient stroke unit.
The post-holder will work as part of a team providing comprehensive administrative services.
You will primarily be based at Royal Hampshire County Hospital.
Main duties of the job
The post-holder will work as part of a team providing comprehensive administrative services including:
1. Administer and coordinate referrals processes
2. Buddying team members whilst working in the community
3. Clinically targeted data collection
4. Clinical administration
5. Creating and updating Excel spreadsheets
6. E Roster administration
7. Telephone duties
8. Word processing
9. Scanning
10. Filing
11. Dealing with incoming and outgoing mail
12. Arranging appointments
13. Booking rooms
14. supporting ward administration tasks if required
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person specification
Training & Qualifications
Essential criteria
15. Good standard of basic education with GCSE English Language or comparable relevant work experience
16. NVQ Level 3 or equivalent experience as below
Desirable criteria
17. ECDL, other information technology/word processing qualifications
Experience & Knowledge
Essential criteria
18. Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
19. Experience of being in a busy environment
20. Experience of adhering to targets
21. Experience of organising own work
Desirable criteria
22. Experience of working in an NHS environment or public sector
23. Knowledge of Medical Terminology
Skills & Ability
Essential criteria
24. Good verbal and written communication skills including excellent telephone manner
25. Problem solving skills and using own initiative
26. Experience of a variety of computer systems; including data entry, word processing, data analysis
27. Excellent Interpersonal skills allowing effective communication between all internal and external customers
28. Ability to work to tight deadlines and stay calm under pressure
29. Ability to analyse complex situations and make appropriate decisions
Desirable criteria
30. Experience of using NHS IT systemsExperience of working within a health care system or general practice.
Essential
Essential criteria
31. •IT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific Requirements
Essential criteria
32. Reliable
33. Diplomatic and sensitive to others
34. Pro-active and resourceful
35. Flexible to meet the needs of the service.
Desirable criteria
36. Cross site working may be required
37. Occasional flexibility in working hours maybe required