Overview
Cleaning Manager role at Mitie Cleaning & Hygiene Services in Ilford – Full Time. We're seeking a hands-on and experienced Cleaning Manager to lead cleaning and environmental services within a busy hospital setting. This role is vital to maintaining high standards of hygiene, infection control, and patient satisfaction across clinical, public and administrative areas. You'll be the head of a large team of cleaning supervisors and operatives, ensuring compliance with NHS standards, driving performance, and fostering a culture of continuous improvement.
Responsibilities
* Recruiting, training, and supervising staff, and managing rotas to ensure 24/7 coverage.
* Leading audits and inspections, resolving issues promptly, and maintaining compliance with NHS cleaning standards, CQC, COSHH, and infection control protocols.
* Managing stock levels, equipment use, and ordering of cleaning materials.
* Responding to urgent cleaning needs and incidents quickly and effectively.
* Monitoring KPIs and service levels, producing monthly reports and action plans.
* Collaborating with clinical teams, facilities departments, and external contractors.
* Overseeing pest control and maintaining accurate records.
* Using cleaning software (e.g., Merlin, Navenio) for reporting and performance tracking.
What we’re looking for / Qualifications
* Strong understanding of the National Cleaning Standards, NHS cleaning standards, COSHH, and infection control.
* Ability to understand and launch a 50 point audit on site as per NHS policy and experience with terms and conditions.
* Ability to lead and motivate large teams in a fast-paced environment.
* Excellent organisational, communication, and problem-solving skills.
* Proficient in Microsoft Office and cleaning systems (e.g., Merlin, Navenio).
* Experience working with or around Trade Unions.
* Ability to manage budgets and report weekly and monthly as required.
Benefits
Our market-leading offering provides benefits to suit your lifestyle, including access to a virtual GP, financial wellbeing support, flexible lifestyle benefits platform Choices (e.g., holiday enhancement), high street discounts via MiDeals, cycle-to-work scheme, life cover, enhanced pension contributions, savings schemes, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition, with cash prizes and a potential top prize.
We are committed to inclusive recruitment and accessible processes. If you require reasonable adjustments during recruitment due to disability or a long-term condition, please email Chloe Smailes at chloe.smailes@mitie.com.
Since 1987, Mitie has 76,000 employees and operates as a leading facilities management and professional services company. We value diversity and encourage applicants from all backgrounds.
How to apply
Join our Mitie Team. This page reflects current openings and status; apply to be considered for the Cleaning Manager role in Ilford.
Notes: This description reflects the responsibilities and requirements for the role as published. Other duties may be assigned as needed.
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