Overview
Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families.
Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we bring a Bounty of Care that meets the cultural, spiritual and health needs of the elders in our care. More than 1000 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.
About The Opportunity
The Care Partner Support Officer provides administrative and systems-based support to the Care Partner team, assisting with documentation, scheduling, and data entry to ensure timely and effective delivery of care planning and coordination services.
The day-to-day responsibilities
* Triage, resolve, or escalate all phone and email enquiries to ensure timely and satisfactory outcomes for clients and their representatives.
* Provide administrative support to Care Partner teams, including preparing and sending referrals, forms, correspondence, and care documentation.
* Provide clients and their representatives accurate, high-quality information to support informed choices about care.
* Uphold confidentiality and maintain data integrity across all administrative tasks.
* Contribute to service reporting, audits, and continuous improvement initiatives.
* Adhere to all Fronditha Care’s policies, procedures.
* Maintain respectful communication and professional boundaries with clients, families, and colleagues.
* Assist in the development and coordination of Level 1 and Level 2 care plans under the guidance of Senior Care Partners.
* Maintain accurate records and case notes in client and service management systems.
* Record and report incidents within required timeframes using the incident management system.
* Promote Fronditha Care’s services within the community to enhance visibility and access.
* Support a safe and healthy workplace by following safety procedures and reporting hazards or injuries.
What success looks like for this role
* At least 2 years’ experience in aged care, or formal qualifications such as a Certificate in Community Services or a related field.
* Tertiary qualifications in a health-related or allied health field (preferred)
* Excellent PC skills including experience with Microsoft Office and databases.
* Familiarity with aged care systems, care planning or aged care processes.
* Strong administrative and organisational skills with high attention to detail
* Excellent written and verbal communication skills
* High interpersonal and problem-solving skills
* Ability to manage competing priorities and meet agreed timelines
* Ability to work independently and collaboratively within a team
* Commitment to the rights, dignity, and inclusion of older people
* Manage a portfolio of clients, including their care needs and funding
* Work within Fronditha Care’s Consumer Directed Care Model of Service.
* Ensure service delivery meets consumers’ needs, Home Care Package Operational Manual, The Aged Care Act 1997 and Fronditha Care’s quality assurance goals.
* Great knowledge around Home Care Packages and Funding Levels.
* Have a 'can-do' attitude
Why choose Fronditha Care?
Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.
* Dynamic Team Culture
* Hybrid Working Model
* Salary packaging available up to $15,900 and $2,650 for meals and entertainment.
* Health and well-being program and access to Employee Assistance Program
Application
If you are looking for a rewarding career and for a role where you can make a positive impact in people’s lives, then we’d love to hear from you. Apply online now.
The successful applicant will also be required to undergo a current Police Check.
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