Rugby - Office based
37 hours per week - 8am – 4.30pm Mon-Thurs (30 min lunch) /8am – 1pm Friday
Temporary 6-7 months - maternity cover
£25,908 - £26,262 per annum (£13.46 - £13.65 per hour)
Our client, a reputable company based in Rugby, are looking for a customer service professional to join their small, busy team in Rugby on a maternity cover basis.
The key responsibilities for a Customer Service Administrator:
* Focussing on customer needs and satisfaction providing quotes, order processing, confirmations, packing requirements, pricing, forecasting whilst delivering high standard of customer service. Most customer service is done via email.
* Managing customer enquiries and concerns efficiently and effectively and escalate as required being first line response.
* Monitoring customers’ orders in line with delivery requirements effectively to meet department and organisational goals.
* Liaising with internal departments Sales, Warehouse, Quality, Finance and controlling teams and project stakeholders to achieve the best outcome.
* Analysing data to anticipate and avoid potential problems and suggest improvements.
* Conducting regular analysis of product lifecycle, competitor activities and new market opportunities.
* Producing weekly analysis reports e.g. forecasting, customer & market trends to internal and external stakeholders.
The key requirements for a Customer Service Administrator:
* Proven customer support experience
* Experience using SAP
* Excellent IT skills and proficient in Microsoft Suite
* Strong verbal and written communication, with excellent interpersonal skills
* Previous experience working with CRM systems and Excel
Interested?
Please apply below.
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Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated