Process Assistant (Temporary - 12 Months)
Newport (Hybrid - 3 days home, 2 days office)
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£12.71 per hour
Full-time | 37 hours per week
Start Date: Subject to SC Clearance
About the Role
We are currently recruiting for a Process Assistant to join a busy and supportive team based with one of our clients in Newport. This is a 12-month temporary opportunity, ideal for someone who enjoys structured work, problem-solving, and delivering high-quality administrative support.
In this role, you will support the delivery of transaction processing services, handling a range of routine administrative and operational tasks. You'll work collaboratively within a team, ensuring processes are followed accurately while providing excellent service to both internal and external stakeholders.
Working Pattern
* Hybrid working : 3 days from home, 2 days onsite
* Hours :
o Monday - Thursday: 7:30am - 3:30pm
o Friday: 7:00am - 3:00pm
Key Responsibilities
* Process transactions in line with agreed procedures and business rules
* Handle calls, emails, queries, and general correspondence
* Maintain and update records on internal systems or databases
* Resolve routine queries and escalate more complex issues when required
* Prioritise and manage your workload to meet deadlines
* Support team members and collaborate across departments
* Produce, print, and distribute reports, data, or invoices
* Maintain accurate records for audit purposes
* Identify opportunities for process improvements
What We're Looking For
Essential Skills & Experience
* Strong attention to detail and accuracy
* Excellent communication skills, both written and verbal
* Ability to work effectively within a team environment
* Good organisational and time management xkybehq skills
* A professional approach to customer service
* Ability to follow processes and procedures consistently
* Problem-solving mindset with the ability to escalate when needed
Desirable Skills
* Comfortable working with systems and databases
* Numerate and confident handling data
* Experience in administrative or process-driven roles
Apply Now
If you're a detail-oriented individual looking for a structured role within a collaborative team, we'd love to hear from you.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.