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Job Details
* Shift Pattern: 4 on 4 off rotation, 7am-7pm (days)
* Hourly Pay Rate: £12.60 p/h
Responsibilities
* Handling and processing of customer orders, enquiries and all communications
* Answering all incoming calls with a professional manner
* Updating all customers with professional email etiquette
* Processing and maintaining customer records
* Loading all reactive works on C4W with correct SLA's
* Prioritising with good attention to detail all call outs received regarding SLA's
* Ensuring all call outs logged have correct information within C4W – i purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required
* Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot
* Uploading updates on web portals or via email – mainly job numbers via email or Maximo or any other portal
* Liaising between internal departments to resolve any customer issues
* Distributing engineers follow‑on calls to the correct team – scheduling, procurement or amending system
* Distributing follow‑on calls from engineers PDA's to relevant teams/schedulers
* Ensure that all procedures in place within the BMS are followed
* Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives
* Assist with scheduling team updates to customers
* Excellent attention to detail
* Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager
* Carry out any other duties as requested by Management
Benefits
* We will consider flexible working requests from day one of employment
* High street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform
* Cycle‑to‑work scheme
* Life cover – the greater of your equivalent annual salary or a minimum of £10,000
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan (free shares in Mitie)
* Mitie Stars recognition, cash prizes up to £10,000 a month
* Diverse training and development avenues via a wide selection of learning resources
Apply Now
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