Key Responsibilities
for Customer Service Coordinator job;
1. Provide first class customer service at all times
2. Ensure all part returns are actioned with the SLA agreed
3. Ensure each failed delivery or collection has at least one out bound call direct to the customer to determine what the issue was in terms of the failed job
4. Contact the customer and provide and update
5. Determine if a cost should be applied to the order, core or rehire
6. Adherence to all company policies and procedures.
Key Skills required for Customer Service Coordinator job;
7. Experience within customer service.
8. Excellent all-round communication and telephone skills to build relationships with customers and suppliers.
9. Proven ability to multitask while paying strict attention to detail
10. Ability to work on own initiative and manage workloads
11. Good knowledge and experience with Microsoft Word and Excel
You will work in what is a fast-paced environment and be expected to manage all tasks set and provide the best possible customer service and quality of work.
Customer Service Coordinator | Hybrid Working | Immediate Start | Temporary contract