Job overview
Do you want to help make our hospital a better place for our patients and staff?
This is an exciting opportunity to take on the role of Charity Assistant for York & Scarborough Hospitals Charity (Y&S HC).
As Charity Assistant, you will be the first point of contact for enquiries into the charity through the Charity Office. Reporting to the Head of Charity although supporting all members of the team to deliver the charity strategy, you will play an invaluable role in day-to-day operational activity of the charity, providing administrative and fundraising support to the Charity Team.
Main duties of the job
Through excellent customer service and attention to detail, you will assist in building and developing fundraising relationships with donors, supporters and volunteers.
You will have responsibility for thanking all donations received, accurately recording financial data and supporter information on our CRM database, keeping digital fundraising platforms updated and relevant and assisting with direct-mail and newsletters for distribution to our supporters. You will be required to attend meetings and take minutes.
The role involves communicating with a wide range of people; internal trust staff, patients and family members as well as community groups and local businesses, so an ability to adapt to these difference audiences is essential.
You will be someone with a positive outlook and attitude, a strong team player and be keen to make a difference for our hospitals through your work in a busy fundraising environment. Previous charity or fundraising experience would be an advantage but not essential.
The role is based in the Charity Office at York Hospital, although you will occasionally be required to travel to other sites within York and Scarborough Teaching Hospitals NHS Foundation Trust, and work out of hours when required for fundraising events.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education & Training
Essential criteria
8. Educated to GCSE Level or equivalent. Maths and English at C or above
Desirable criteria
9. Previous Office/Administrative experience in an NHS environment
10. Experience (1 year minimum) Office/Administrative role
Experience
Essential criteria
11. Experience of delivering excellent donor stewardship or customer care
Desirable criteria
12. Experience working with a CRM database
Skills
Essential criteria
13. Able to organise and prioritise own workload
14. Possess a range of communication skills
15. Able to function effectively as part of a Team
Desirable criteria
16. Supervisory skills
Application numbers
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.