Summary
Operations Assistant
All the details
Work Pattern
Sunday 07:30 - 11:30
Monday 06:00-10:00
Tuesday 06:00-10:00
Thursday 06:00-12:00
Join our team at M&S as a Customer Assistant in our Foods section, where you'll promote our high-quality products, value offers, and deliver excellent customer service. We're seeking passionate individuals with knowledge of M&S Food products who are eager to share their expertise with customers.
You will act as a brand ambassador, recommending our newest Food products and ensuring customers feel valued through remarkable service.
At M&S, our customers expect prompt service. Be prepared to work hard, go above and beyond, and adapt to the fast-paced retail environment.
Digital confidence is essential. You will use tools like the Sparks App and in-store devices to enhance the customer experience and meet their needs efficiently.
Being a team player is crucial. You will support creating an inclusive store environment, respecting colleagues and the community.
Flexibility is vital. You should be comfortable working across various store areas, adapting seamlessly to changing demands.
Purpose
* Deliver a great shopping experience, prioritizing customers always
* Promote new ways of working with an open mindset and positive attitude
* Complete tasks to meet 'best in town' standards
* Serve and sell across all channels effectively
* Represent the voice of the customer to help improve our services
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Maintain presentation standards, product availability, and store cleanliness
* Utilize digital tools and communication channels effectively
* Share customer and colleague feedback for continuous improvement
* Support colleagues by sharing knowledge and building skills
* Own personal learning and development through digital solutions
* Know daily sales targets, promotions, and selling opportunities
* Have strong product knowledge to recommend products and services
* Engage proactively with customers to understand needs and suggest solutions
* Understand store priorities and your role in achieving them
* Complete tasks efficiently following SOPs
* Minimize waste and control costs through good practices
* Follow safe and legal working practices
Key Capabilities
* Understand M&S operations, strategy, and your role
* Deliver excellent work with attention to detail
* Act on feedback and seek continuous improvement
* Set and manage performance objectives
* Plan and manage your work effectively
* Be curious, ask questions, and challenge the status quo
* Communicate clearly and effectively
* Manage reactions and share perspectives constructively
* Adapt to change and work challenges quickly
* Build positive relationships through good listening and connection
Technical Skills/Experience
* Contribute to store sales and control costs
* Work accurately within timescales
* Possess comprehensive knowledge of shopping channels
* Have good product knowledge and understanding of services
* Stay updated on commercial operations and basics
* Be digitally capable and proficient with digital tools
* Identify customer needs and selling opportunities
* Adapt to changing circumstances
* Understand VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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