Overview
1st Line Support Engineer
Location: Liverpool
Job Type: Full-time, Permanent
Salary: £28,000 – £32,000 per annum (Depending on Experience)
About the Role
We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to become the first point of contact for technical support across a dynamic business.
Responsibilities
* Provide first-line technical support via phone, email, and ticketing system
* Troubleshoot and resolve hardware, software, and network issues
* Escalate complex problems to 2nd/3rd line support teams
* Maintain accurate records of issues and resolutions
* Assist with user account management (Active Directory, Office 365)
* Support the setup and configuration of desktops, laptops, and mobile devices
* Deliver excellent customer service and ensure timely resolution of issues
Requirements
* Previous experience in a 1st line support or helpdesk role
* Strong communication and interpersonal skills
* Basic understanding of Windows OS, Office 365, and networking fundamentals
* Ability to work independently and manage multiple tasks
* A genuine interest in IT and eagerness to learn
Desirable Skills
* IT-related qualifications (e.g., CompTIA A+, Microsoft certifications)
* Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
* Familiarity with Active Directory and remote support tools
Benefits
* Career development and training opportunities
* Supportive team environment
* Flexible working options
* Pension scheme and other company benefits
Ready to take the next step in your IT career?
Apply now and join a team where your skills and enthusiasm will be valued and developed.
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