Motor Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Leeds
Description
At Davies, people are at the heart of everything we do. Our values emphasize that we succeed together, making our business a great place to work. We offer valued support and excellent benefits, including:
* Reward platform – discounts at over 800 retailers
* 25 days holiday, increasing with service, plus the option to purchase up to 5 additional days annually
* Development, training, and professional qualifications
Davies Group is recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you will be the first point of contact for our customers via telephone. You should be a great communicator, dedicated to providing professional and empathetic service, with experience in commercial motor claims. The Claims Handler will manage a caseload of Pre-Litigated Motor Claims, including personal injury claims, from inception to settlement.
What will your day look like:
* Proactively manage a caseload of motor claims
* Maintain accurate data on relevant case management systems
* Comply with set client SLA’s
* Ensure high standards of quality service and productivity
* Allocate new claims and develop strategies
* Perform supervisory tasks appropriate to the level
* Assist with training and mentoring junior team members
* Undertake additional tasks as assigned by the Team Leader
* Attend client review meetings and assist with project work where applicable
* Build and maintain excellent relationships with clients
Knowledge and Abilities:
* Minimum 5 years of claims handling experience
* Excellent attention to detail
* Strong communication and negotiation skills
* Strong organizational skills
* Supervisory experience is desirable
* Ability to manage workload effectively
* Ability to work independently and as part of a team
* Strong client relationship skills
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programs
* Funding for professional qualifications
* Learning opportunities through Thrive at Davies
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programs
Financial Health
* Pension scheme with 5% employee and 5% employer contributions
* My Choices at Davies discounts and financial wellbeing resources
* Life assurance: 4x salary
* Refer a Friend program
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre offering move, munch, money, and mind focus
* Discounts at UK retailers
* 24/7 confidential helpline (EAP)
* Holiday entitlement: 25 days, increasing to 26 after 5 years, 27 after 10 years
* Flexible working options: hybrid, work from home, or office
* Dress for your day policy
* Inclusive policies on menopause, fostering, fertility, sabbaticals, and baby loss
* Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan
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