Hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. JOB DESCRIPTION Collections Strategy Manager We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world Our team is at the heart of building out the 1st Line of Defence Credit Organisation within Chase UK’s unsecured products, covering the full product lifecycle (Originations, Account Management and Collections & Recoveries). We are looking for solution-oriented, commercially minded, customer-focused Collections Strategy Manager to join us at this exciting stage in our journey. This role will help us build and optimise our approach to supporting customers experiencing difficulties whilst maximising our recovery strategies. This is likely to suit someone who enjoys still enjoys being hands-on with data and analytics and is looking for the opportunity to grow as our business does. This role will provide autonomy and scope to learn about the whole credit life- cycle as we’re still a small(ish) team Responsibilities: Use internal and external data to optimise collections strategies whilst ensuring the best outcomes for our customers. Help build out best in class, self-serve, monitoring to give us time to concentrate on continually improving our strategies & processes Developing effective customer solutions & forbearance tools Own projects from end to end to end, working with our Head of Collections and Recoveries Influence the product roadmap, building the business cases to prioritise features and enhancements to meet the evolving needs of customers and industry regulations. Work closely with many stakeholders, essentially being the conduit between business strategies and our Product and Engineering teams. Identify opportunities to enhance products and processes. Wider ad hoc project work as required Experience using data and analytics to develop collection strategies Understanding of the Financial Assistance regulatory landscape (e.g. CONC) Understanding of working with third parties to optimise Collections and Recoveries Experience using at least one analytical language such as SQL, Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well). Strong communication skills This role will require building strong relationships with 2 LoD Credit Risk, Product and the local market leads. YOUR SKILLS AND EXPERIENCE Experience using data and analytics to develop collection strategies Understanding of the Financial Assistance regulatory landscape (e.g. CONC) Understanding of working with third parties to optimise Collections and Recoveries Experience using at least one analytical language such as SQL, Python or R is ideal. (Experience of SAS but with an appetite to learn Python would also work well). Strong communication skills This role will require building strong relationships with 2 LoD Credit Risk, Product and the local market leads. Demonstrates ability to handle multiple priorities / deadlines without compromising quality Must be capable of independent decision-making as well as able to take direction We’re in scale up mode, so you’ll be happy to roll your sleeves up and help to support the wider team as required. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.