About a career with Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally while driving the business position. Your Mission at Elis Analyse lost business/complaint management data and implement appropriate action. Explore cross selling opportunities where appropriate. Develop Customer Account Plans to identify and review future risks and opportunities Ensure the Company’s growth targets for the customer portfolio are achieved. Select and implement the best approach to win the growth opportunity. Act as a lead point of contact for all matters specific to your customers. Understand the needs and future requirements of customers through proactive management. Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement. Forecast and track customer metrics to predict trends. Highlight opportunities and threats. Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties. Review the commercial viability of accounts, recommending improvements or additional services. Agree price increases with customers as advised by the Company. Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements. What will make you stand out? Analyse lost business/complaint management data and implement appropriate action. Explore cross selling opportunities where appropriate. Develop Customer Account Plans to identify and review future risks and opportunities Ensure the Company’s growth targets for the customer portfolio are achieved. Select and implement the best approach to win the growth opportunity. Act as a lead point of contact for all matters specific to your customers. Understand the needs and future requirements of customers through proactive management. Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement. Forecast and track customer metrics to predict trends. Highlight opportunities and threats. Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties. Review the commercial viability of accounts, recommending improvements or additional services. Agree price increases with customers as advised by the Company. Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements. What's on offer? 33 Days Holiday Company Car Company Pension Employee Assistance Programme Discounted Gym Membership Private Medical Life Assurance We offer a competitive salary of Circa £35,000.00 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment. Interested? Then apply online! Your contact person: Dominic Frimpong HR & Resourcing Tel: dominic.frimpong@elis.com