Supervision: To supervise the Administrator Participate in the appraisal of team members, in accordance with the Trusts Appraisal Policy. To supervise the allocation of workload to the Administrator. Provide a comprehensive induction to all new permanent, bank and agency staff to their work area. Provide support to the Private Patients and Overseas Visitors Business Support Officer in the management of HR issues for the administration team.
Act as a support for other staff within the department to ensure smooth running of Admin Team. To train and supervise the Administrator. Support the implementation of policies and procedures within the service. To undertake any delegated duties as appropriate to grading of post.
Assist in the development and delivery of training for new staff members as agreed. Patient/Client/Customer Focus: To use own initiative and respond appropriately to issues arising within the service. To be aware of own limitations and when to seek assistance. Treat patients with empathy and reassurance.
Ensure that patients are kept informed at all times. To act as a resource and support for other staff members. Provide non-clinical information and guidance to patients, carers and other members of the team.