NHS Co-ordinator | Administration | Full Time | Permanent |Leeds – LS8
Spire Leeds are looking for an experienced NHS Co-ordinator to join the administration department on a full time (37.5hrs per week) permanent basis. The post holder will be required to work collaboratively with the Capacity Managers to analyse clinic provision and capacity and proactively identify areas for improvement.
Spire Leeds Hospital, located in Roundhay, Leeds, has been treating patients for almost 30 years. We are the region’s largest private hospital in terms of the range of services we offer and the number of consultants we work with. The hospital offers a range of services and facilities including four operating theatres, a sterile services department, a dedicated endoscopy suite, and a diagnostic and imaging department with an MRI and CT scanner. There are outpatient and physiotherapy departments providing services six days per week
Duties and responsibilities
1. Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary.
2. Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborate working to maximise clinic capacity, identifying any areas of inefficiency.
3. Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets.
4. Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies.
5. Assist with investigating complaints, in line with Spire policies.
6. Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner.
7. Contributes to the implementation and development of office systems, control processes and risk management arrangements to ensure effective delivery of service.
8. Identify and propose changes to support best working practice and update department operating procedures and policies.
9. Responsible for the maintenance of and continued accurate updating of both national and local databases including SAP and other patient data systems.
10. Takes formal departmental minutes of meetings when required.
11. Provide clinical administration support for audit and trials.
12. Ensure all audits are performed and to submit data and performance reports to SMT.
13. Liaise with the trusts and update RTT position and pathways
14. Liaise with patients to agree TCI, OPA to prevent breaches and track their pathways.
Who we're looking for
15. Must be highly organised and accurate and works well to tight deadlines
16. Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
17. Must be a good communicator and have good computer literacy
18. Must work well as part of a team
19. NVQ Level 3 in administration or Information Technology and/or equivalent experience required.
20. Working Hours: Mon-Friday 9.00-17.00
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
21. 35 days annual leave inclusive of bank holidays
22. Employer and employee contributory pension with flexible retirement options
23. Spire for you’ reward platform - discount and cashback for over 1000 retailers
24. Free Bupa wellness screening
25. Private medical insurance
26. Life assurance
27. Free onsite parking
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
28. Driving clinical excellence
29. Doing the right thing
30. Caring is our passion
31. Keeping it simple
32. Delivering on our promises
33. Succeeding and celebrating together
34. Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For us, it's more than just treating patients; it's about looking after people