Job Description
We are looking for someone who will play a key role in delivering a high-quality, customer-focused service on a day-to-day basis.
The quality of service delivered by the Facilities Management team is a core deliverable and is made transparent to customers and stakeholders, requiring a proactive, organised and service-driven approach.
Key Responsibilities
1. Deliver front-of-house duties, including welcoming visitors and supporting them appropriately
2. Ensure security procedures are followed at all times
3. Provide support services such as porterage, meeting room management and managing the FM mailbox
4. Complete inductions for new starters, including health & safety and environmental inductions
5. Log, facilitate and oversee reactive and planned preventative maintenance (PPM) visits
6. Ensure compliance with environmental and HSEQ standards, including self-delivered PPMs (training provided)
7. Support traffic management plans, fire risk assessments and water hygiene arrangements, as appropriate
8. Respond to jobs as they are raised, log repairs, manage contractors and act as Facilities Assistant support for site users
Professional and Personal Competencies/Qualifications
9. A strong team player who works well with colleagues, contractors and stakeholders
10. Customer focused, with a commitment to delivering excellent service to customers and senior clients
11. An excellent communicator, confident engaging with site users and wider stakeholders
12. A proactive problem solver, able to respond effectively to issues as they arise
13. Experienced in a fast-paced environment, with the ability to adapt to changing priorities
14. Organised with strong administrative skills
15. Comfortable managing multiple tasks and responding to jobs as they are raised
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.