Branch Manager - Plymouth, PL4 0HQ (Lead, Motivate, Inspire)
We’re the UK’s largest builders’ merchant! With over 500 branches, we provide everything from timber and bricks to kitchens, tools, and equipment. We’re a supportive team offering great career opportunities and the chance to develop new skills. Whether you're in the office, on the shop floor, or handling deliveries, there’s a place here for you to grow.
What You’ll Be Doing
As the go‑to person at our Plymouth branch, you’ll lead a fantastic team, build strong relationships with customers, and ensure the branch stays profitable and runs smoothly. This fast‑paced, rewarding role has you working with a team of 22 people, 3 HGV vehicles and a full hire team. You’ll be right in the action with plenty of customer interaction, keeping everything buzzing and running smoothly. You’ll drive our success by smashing sales targets, boosting profit, and ensuring the team delivers top‑notch service with safety at the heart of everything. You’ll also work closely with the Hire RD to coordinate sales, purchasing, distribution, warehousing, yard operations, safety, and drive overall branch efficiency.
What’s In It For You?
* Competitive salary with performance‑based bonuses
* Save‑as‑you‑earn & Buy‑as‑you‑earn schemes for smart financial growth
* Generous pension scheme
* Exclusive discounts across various businesses (including 20% off at Toolstation)
* Well‑being support to help you feel your best
* MyPerks discounts at top retailers, restaurants, and more!
Working hours: Monday‑Friday, 7:30 am – 5:00 pm, with two Saturdays every four weeks (8:00 am – 12:00 pm). Enjoy your weekends off!
What You’ll Be Responsible For
* Leading a high‑performing team: Inspire, coach, and develop your team to achieve targets and deliver exceptional service.
* Customer‑first approach: Build strong, lasting relationships with customers and suppliers to create an excellent experience every time.
* Driving sales & operational excellence: Lead sales strategies that boost revenue while managing stock, deliveries, and day‑to‑day operations.
* Safety & compliance: Maintain top health and safety standards and ensure a safe, efficient working environment.
* Team growth & development: Recruit, train, and mentor your team, focusing on career progression and creating a positive work culture.
Who You Are
* A strong leader who knows how to motivate, delegate, and develop your team, empowering them to take ownership.
* A delegator who trusts your team to take responsibility and lead independently.
* A collaborative & open‑to‑learning professional who embraces leadership and seeks ways to improve.
* A skilled communicator who builds strong relationships with customers and colleagues.
* Customer‑focused, always putting the customer first to maximise sales opportunities.
* Organised & efficient, able to plan and prioritise workload and your team’s.
* Financially literate, using data to make informed decisions.
* A culture builder who creates an inclusive, positive environment that motivates the team and keeps customers returning.
* A commercial decision‑maker who benefits both the customer and the branch.
* Competitively aware, staying informed about competitors to drive success.
* Business‑minded, treating the branch like your own business and striving for continuous improvement.
* Compliance‑focused, ensuring the branch meets all legal requirements and stays current with market trends.
Equal Employment Opportunity
We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the chance to succeed.
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